Frequently Asked Questions
Everything you need to know about your Auxbeam wardrobe
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small flat-rate shipping fee.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Auxbeam is committed to ethical fashion. We use organic cotton and recycled polyester in over 60% of our collections and partner exclusively with Fair Trade certified factories.
Can I track my package in real-time?
Yes, once your order ships, you will receive an email with a tracking link and SMS notifications to monitor your delivery progress every step of the way.